Product return and exchange

Product return and exchange

Dear customers,

We want every purchase you make with us to be safe, simple and risk-free . If for any reason you wish to exchange or return a purchased product , we allow you to do so under clearly defined conditions.

Deadline for return or exchange

Product exchange or return is possible within 14 days from the date of package receipt .
The second business day from the date of shipment is considered the pickup date, except in the case of delayed delivery, when the deadline is automatically extended by the number of days of delay.

Conditions for exercising the right to a refund

In order for a return or exchange to be possible, the product must:

  • not used, worn or damaged

  • be returned in its original and undamaged packaging

Return or exchange procedure

  1. Log in to your user account on our website

  2. Follow the simple instructions within the system to initiate the return or exchange process.

  3. Once we have inspected the returned product, you will be notified of the status of the exchange or refund.

Complaints

In the event of a product failure or malfunction, please contact us directly via email:
info@enzoprofessional.eu
Our support team will respond to you as soon as possible.

Thank you for choosing Enzo Professional – innovation and quality that lasts.