The General Terms and Conditions regulate the relations between the Buyer and the Seller regarding the terms and methods of ordering products, product prices, terms and methods of payment, terms of the guarantee for the correctness of the sold item (so-called guarantees), the Buyer's right to make a written complaint about the Seller's products and services, the right to terminate the contract, delivery of products and other services offered by the Seller, protection of personal and other data and other issues important for concluding a purchase and sale contract via the Internet store.

The Consumer Protection Act, the Electronic Commerce Act, the Civil Obligations Act and other valid regulations of the Republic of Croatia apply to the terms of business.

The Merchant reserves the right to amend the Terms and Conditions at any time. All amendments will be published on the Merchant's website and will come into force at the moment of their publication on the website. Any amendments to the Terms and Conditions will apply to purchases made after the publication of such amendments.

The Buyer is obliged to check the applicable Terms and Conditions before each purchase.

Prior to purchasing, the buyer declares in the application that he has read these General Terms and Conditions and accepts them, while upon confirming the order, they will be delivered to the buyer as the content or attachment of an e-mail message confirming that the contract has been concluded.

These Terms are available to service users at any time in a way that allows them to save, reuse and reproduce them.

These Terms and Conditions are considered an integral part of every Purchase Agreement concluded between the Merchant and the Buyer via the Online Store.

Trader
Dealer name: BERAN CLASSIC DOO
Seat: 
Phone number: 091/574/6014
Email: direktor@enzoprofessional.hr

The merchant sells through the online store www.enzoprofessional.hr and www.enzoprofessional.eu on his own behalf.
The merchant does not have any additional costs for means of remote communication.
Products can be purchased outside the borders of the Republic of Croatia.

Bather

The buyer of the product is any natural person who purchases products via the Online Store in the manner regulated by these General Terms and Conditions, i.e. who selects at least one product, adds it to the cart, pays with a credit/debit card or selects payment on delivery and sends the order to the Merchant.

The Buyer may only be an adult and legally capable person. A contract on behalf of and for the account of minors and persons with complete legal capacity may be concluded by their legal representatives or guardians. Persons with partial legal capacity may conclude a contract only with the consent of their legal representative or guardian. The Merchant shall not be liable for any action contrary to this provision.

Prices

Through the online store www.enzoprofessional.hr , the customer is able to purchase part of the product range available on the Merchant's website.

All prices represent retail prices and are expressed in euros (EUR) and include VAT and are valid for all payment methods at the time of purchase. The listed retail prices are valid exclusively for purchasing products via the Internet store and may differ from retail prices in stores. Retail prices are valid in the case of payment by the methods listed below and under the conditions listed below.

The highlighted retail prices are valid at the time of order receipt.

Promotional offers are valid only at the time of order and may change without prior notice.

Product images and information

Images and descriptions may not necessarily be identical to the product. The merchant reserves the right to make errors in the product description and images.
Deviations in color and material that are common on the market remain reserved. The usual deviations for buckles (e.g. decoration) and with regard to small deviations in performance compared to material samples, especially in relation to the color tone, are also reserved, because the samples or models are shown to the customer only for the purpose of information and approximate determination of the characteristics of the goods, without guaranteeing equality.

The merchant undertakes to try to the greatest extent possible to ensure that the information on the website is up-to-date and accurate, especially in relation to the price of the products and services offered. The merchant is responsible for any errors in product descriptions, images, and errors that occur when changing prices and updating the website.

In the event of such an error, and especially if the price displayed on the website for any reason does not correspond to the actual price of the product, the Merchant will immediately inform the Buyer of the same and allow him to cancel or change the order.

If the buyer decides to cancel the product order, the merchant will refund the money paid to the buyer as soon as possible, and no later than 14 days from the date of notification to the buyer of the order cancellation.

User Registration and Product Ordering

Products are ordered electronically, and the product can be ordered by registered users and guests. Registration is done by creating a user account. Registration is free. During registration, the User creates a username and password. The user is responsible for all actions and orders made under his user name.
The registered user/buyer is responsible for the accuracy and completeness of the data entered during registration and purchase.

The product is ordered via the shopping cart. When the Buyer places an order, the contract is concluded, and the Seller will immediately notify the Buyer of the fact of concluding the contract by e-mail by sending an Order Confirmation via e-mail. The order confirmation contains information about the order, delivery address, payment method, price/prices, contact details of the Seller's customer service and other information in accordance with the Law. Along with the order confirmation, the Buyer will also be delivered the General Terms and Conditions of the Online Store and the Notice of the Right to Unilateral Termination of the Contract, an integral part of which is the Form of the Right to Unilateral Termination of the Contract, and by accepting these Terms and Conditions, the Buyer expressly consents to the General Terms and Conditions and the Notice of the Right to Unilateral Termination of the Contract, an integral part of which is the Form of the Right to Unilateral Termination of the Contract, being delivered to him in the specified manner, i.e. by e-mail.

After sending the order confirmation, the customer can change the order only by contacting Customer Service at the email: info@enzoprofessional.hr or using the form on our website https://enzoprofessional.hr/pages/contact .

On the webshop, the Customer can pay for his order by clicking "Buy". In the shopping cart, they will then see the total amount of the purchase (including the costs of additional services: delivery and VAT included).

The Merchant will deliver the products to the Buyer in the ordered quantity if they are available.

In the event that the merchant is unable to deliver a certain product within the stipulated period because the ordered product is not in stock or it is no longer possible to order it from the supplier, the merchant will notify the customer in writing, by delivering a Notice of Delay in the Delivery of the Ordered Goods via electronic mail, who can cancel the order of the product or possibly accept a new delivery date.

If the buyer decides to cancel the product order, the merchant will refund the money paid to the buyer as soon as possible, and no later than 14 days from the date of the delay.

Delivery/collection of goods

The price of the delivery service in our online store is FREE.

Once the goods are ready for delivery or collection, the Seller will send the Buyer a Notice of Readiness for Delivery via email.

Delivery of the purchased product is made to the delivery address specified when placing the order.
The product is delivered to the customer exclusively on working days during the working hours of the courier delivery service, according to the terms of business of BOX NOW/DPD.

In the event that any of the ordered products is missing, the Merchant will deliver it free of charge as soon as possible.

Products can be purchased outside the Republic of Croatia.
Delivery of ordered goods is charged depending on the delivery destination.
Delivery of goods is carried out by DPD/GLS/DHL employees.

The delivery time of the goods available in the e-shop is from 3 to 14 working days, except for products for which the customer has been notified of a different delivery time.
The delivery period begins upon receipt of the order, or after the customer receives confirmation of receipt of their order.
Saturdays, Sundays, holidays and non-working days are not counted in the delivery time.
In the event that the buyer refuses to receive the correct and undamaged goods he ordered, the Merchant has the right to deduct from the paid amount of the purchase price the amount of direct costs related to delivery.

Payment

The customer can pay for ordered products and services in one of the following ways:
1) cash on delivery
2) credit and debit cards: MasterCard, Maestro, VISA, DINERS via the Shopify Payments system

3) transaction account (virman)

The customer pays for his order by clicking "Buy". The customer then sees the total amount of the purchase in his shopping cart (including the costs of delivery and/or assembly of the product if he has chosen the specified services and including VAT).

Payment security

Shopify Payments applies the most modern standards in data protection - Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that the exchange of data between the Shopify Payments system and the card house's authorization centers takes place in a private network, which is protected from unauthorized access by a double layer "firewall".

Liability for material defects of products

The trader is liable for material defects in the items sold on its website in accordance with applicable regulations, in particular the Civil Obligations Act of the Republic of Croatia and the Consumer Protection Act.

Complaints

Complaints can be filed via email: reklamacije@enzoprofessional.hr
The complaint report via email should contain the title COMPLAINT ON ORDER (order number)
The ordered products are packed in such a way that they are not damaged by normal handling during transport/delivery.

In the event that the shipment is damaged in transport, such damage is visible upon receipt of the shipment, and in that case the Buyer is not obliged to accept the shipment.

In the event that the defects are the result of unprofessional delivery, storage or other unprofessional actions by the buyer, the buyer is not liable.

The exercise of rights in the case of a reported complaint is carried out in accordance with the Law on Consumer Protection and the Law on Obligatory Relations.

Cancellation and termination of the contract

The customer can cancel the order at any time up to the moment of delivery of the product to the customer by sending a statement of order cancellation via electronic mail to the email address: info@enzoprofessional.hr

If the order is canceled before the products have left the Merchant's warehouse, the customer has the right to request a refund of the total amount paid for the products and other selected services.

After canceling the order, the Customer will receive an Order Cancellation Confirmation by e-mail.

The right to terminate the contract according to Section IV, Article 72 of the Consumer Protection Act:

The customer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.

The period in question begins to run from the day on which the goods that are the subject of the contract are handed over to the buyer or a third party designated by the buyer, who is not the carrier.

If the buyer has ordered multiple items of goods in one order that need to be delivered separately, or if the goods are delivered in multiple items or multiple shipments, the deadline begins to run from the day the buyer or a third party designated by the buyer, who is not the carrier, is given possession of the last item or last shipment of goods.

If the Seller does not notify the Buyer of the Buyer's right to unilaterally terminate the contract, this right shall expire within 12 months of the expiration of the termination period (the 12-month period shall begin to run after the expiration of the 7-day period provided for regular termination in the event of proper notification). If, however, the notice of the right to unilaterally terminate is delivered within 12 months, the right to unilaterally terminate shall expire upon the expiration of the 7-day period from the date the Buyer receives such notice.

The Buyer is obliged to inform the Seller of his decision to terminate the contract before the expiry of the deadline for unilateral termination of the contract, using the Form for Unilateral Termination of the Contract, which can be found here: ( link to the form ) or by any other unambiguous statement expressing his will to terminate the contract, sent by e-mail to the Seller's address: direktor@enzoprofessional.hr or by registered mail to the Seller's registered office address: Zagreb 10040, Paklenička ulica 1.

The Buyer can electronically fill out and send a copy of the form for unilateral termination of the contract, which is available on the Trader's website.

The trader undertakes to deliver to the consumer, without delay, a confirmation of receipt of the termination statement via e-mail, which the buyer specifies in the Form or in the Termination Statement.

The buyer is obliged to send a statement on the termination of the contract before the expiration of the deadline for termination of the contract.

The buyer is obliged to return the goods without delay, and no later than 7 days from the day on which he informed the trader of his decision to terminate the contract.
The buyer is obliged to bear the direct costs of returning the goods in the amount of €3.80.
The trader undertakes to refund the entire amount paid to the buyer within fourteen (14) days upon receipt of written notice of termination of the contract.
The trader is not obliged to refund the payment before the goods delivered to the buyer are returned, unless he has offered to collect the goods returned by the buyer himself, or after the consumer provides him with proof that he has sent the goods back to the trader, if the trader was informed about this before receiving the goods.

The merchant undertakes to refund the amount paid using the same means of payment used by the buyer when making the payment, unless the buyer expressly agrees to another means of payment, and provided that the buyer is not obliged to pay any additional costs for such refund.

In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any decrease in the value of the purchased product resulting from handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

Exclusion of the right to terminate the contract

The buyer does not have the right to terminate in cases prescribed by Article 79 of the Consumer Protection Act, and in particular if:
- the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's control, and which may occur during the duration of the consumer's right to unilaterally terminate the contract;
- the subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer.

Contract duration

The contract concluded between the Buyer and the Seller is a one-time contract for the purchase and sale of products at a distance, which is consummated by the delivery of the goods and the payment made by the Buyer, unless terminated. These Terms of Purchase are an integral part of the contract.

Written Customer Complaints and Disputes

These General Terms and Conditions have been drawn up in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Customers may submit their written complaints about the Seller's products or services directly to the Seller's business premises at the Seller's registered office address or send them to the Seller's address: Zagreb, Paklenička ulica 1, by post, fax or e-mail to the following address: direktor@enzoprofessional.hr as stated in the Seller's information.
The Seller is obliged to confirm without delay that it has received the Buyer's written complaint, and to respond to it no later than 15 (fifteen) days from the date of receipt of the written complaint.

In the event of a dispute between the Buyer and the Seller, a complaint may be filed with the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Crafts, or a proposal for mediation at mediation centers.

In the event of a dispute between the Buyer and the Seller, they will attempt to resolve the problem through agreement and amicably, otherwise the Court in Zagreb shall have jurisdiction.

In accordance with Regulation No. 524/2013 of the European Parliament and of the Council, traders participating in online sales contracts are required to provide an electronic link to the online consumer dispute resolution platform on their websites. The consumer can access the online consumer dispute resolution platform via this link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR